The American Red Cross collected holiday cards throughout the past several weeks for distribution on military bases and hospitals, veterans’ hospitals and other locations in the U.S. and abroad. More than a million cards were collected this year, bringing the total for Holiday Mail for Heroes to about 4.5 million cards during the past five years. One of the program’s strongest supporters is Star Bank in Eden Prairie. Katie Incantalupo explains why…
Katie Incantalupo (left) and service members helped collect more than 19,000 cards for the 2011 Holiday Mail for Heroes program. Photo courtesy of Star Bank.
The leaders of Star Bank, including both President and CEO Harry Wahlquist and I, have a strong commitment to the mission of the American Red Cross to provide relief to victims of disaster and to help people prevent, prepare for and respond to emergencies.
We’ve been hosting quarterly blood drives at Star Bank in partnership with North Central Blood Services for about 12 months. Harry is a longtime Red Cross Board Member and I’m a Lifetime Member of the Tiffany Circle Society of Women Leaders within the Red Cross. I was elected to be a member of the National Council for Tiffany Circle in 2010, and my participation in that governing body brought forth the opportunity for me to lead the Holiday Mail for Heroes campaign on a national level for the 2011 holiday season.
Katie Incantalupo (right) and Elena Luca (left), sign Holiday Mail for Heroes cards in Washington, DC. Photo by Dennis Drenner/American Red Cross
I have spoken with many service men and women over the past four months about the Holiday Mail campaign and have heard wonderful stories about how much it means to receive a card when you are serving away from home over the holidays. The card campaign makes a real difference in our service members’ lives. Star Bank hosted a card signing event that was well attended by members of the community, including several local “celebs.” I’m so excited that more than 19,000 holiday cards were signed in Minnesota alone this year!
Katie Incantalupo gets ready to donate blood. Photo courtesy of Star Bank.
It has been an honor to assist the Red Cross in growing awareness and participation on behalf of Holiday Mail for Heroes and I’m thankful that I’ve been able to serve the organization in this way, both personally and professionally.
Katie Incantalupo is a Red Cross volunteer and the Director of Marketing for Star Bank in Eden Prairie, Minnesota. The mailbox for the 2011 Holiday Mail for Heroes program is now closed, but Americans wanting to help military members, veterans and their families can visit the Red Cross holiday giving catalog and click on “Help Our Troops.” The online catalog offers symbolic donations to help provide members of the Armed Forces with phone cards and comfort kits as well as assist homeless veterans, among many other options.
WHILE browsing the library stacks at one of our local universities, we stumbled across this report from the field. In this case, the field is the Russian front at the onset of The Great War (a.k.a. World War I) in 1914. The reporter is Stanley Washburn, the American war correspondent who saw first hand the work of Red Cross volunteers.
Stanley Washburn's "Field Notes From the Russian Front" references the Red Cross numerous times and includes a chapter on women serving during The Great War.
EVERY cloud, so the proverb runs, has its silver lining. Surely there can be no greater cloud than the ghastly shadow of war which lies all over Europe to-day, but equally true is it that this one also has its silver lining, a side filled with human sympathy, love and the best instincts of which the race is capable. This, of which I would write a few lines, is the world of devotion and beauty supplied by the sisterhood of the Red Cross in Russia at war to-day. For several weeks now we have travelled constantly amidst scenes of war and the wreckage that man has created among his fellows, and there has not been a day in all these weeks that the picture has not been softened by the presence everywhere of the gentle womanhood of this country, ministering to the smitten, and alleviating the suffering of those who have fallen before the tempest of shot and shell that has swept across this great zone in which we have been travelling.
As the troops have responded to the call to the colours, so the women and girls have given themselves broadcast to the work of alleviating the misery of the wounded, and of speaking the last low words of love and sympathy to those whose minutes upon this earth are dragging to their appointed end. Most significant of all to the stranger who has been led to believe that Russia is a land of two classes the aristocrat and the peasant is the democracy of the women. In response to the appeal to womanhood, there is here no class and no distinction, and one sees princess and humble peasant woman clad in the same sacred robe of the Red Cross. On more than one occasion I have discovered that the quiet, haggard-faced sister, whom I have questioned as to her work among the wounded, was a countess, or a member of the elite of Petrograd’s exclusive society.
As my mind runs back over the past days, a number of pictures stands clear in my mind as typical of the class of selfless, high-minded women whom the exigencies of war have called from their luxurious homes to the scenes of war’s horrors. In Lemberg [Lvov, Poland], just at twilight, I spent two hours in one of the huge barracks of misery in which were crystallized all the results of man’s ingenuity to destroy his fellow. There went with me the round of the wards a woman whose pale face and lines of sadness bespoke the drain on nerve and sympathy that weeks in the hospitals had involved. In her uniform frock and white-faced headgear, with the great red cross of mercy on her bosom, she seemed to typify womanhood at its very best. As we entered each ward every head was turned in her direction. At each bed she paused for a moment to pass a smooth, white hand, soft as silk, across the forehead of some huge, suffering peasant. Again and again the big men would seize her hand and kiss it gently, and as she passed down the line of beds every eye followed her with loving devotion such as one sees in the eyes of a dog.
During WWI, in hospitals such as this one in Tours, France, Red Cross Volunteers worked as nurses, nurses aids, and “searchers,” who tried to find information for families whose sons were wounded or had died. Photo courtesy of Minnesota Historical Society.
And in each bed was a story not a detail of which was unknown to the great-hearted gentle woman. Here was a man, she told me, the front of whose head had been smashed in by a shrapnel ball which had coursed down and come out at the back of the neck. “Two weeks ago,” she said, “I could put two fingers up to my hand in this man’s brain. Yet we have fixed him up and he will recover,” and with an adorable movement she stooped quickly and patted the great, gaunt hand that lay upon the coverlet. And so we went from bed to bed. When she at last left me I asked the attending surgeon of her. “Ah, yes,” he said, “she is here always, and when there is a rush, I have known her to spend fifty hours here without sleep and with little food. Who is she ? Countess. There are many, many like her here.”
Again comes to mind a picture at Rawa Ruska. The street from the station is lined on both sides with hospitals. As I was returning to the hotel last night I paused beside an open window. Inside the room was an operating table, on which, beneath the dull rays of an oil lamp, was stretched the great body of one of Russia’s peasant soldiers. This point is near the battle line now, and many of the wounded come almost directly here from the trenches. The huge creature that now lay on the table was without coat, the sleeve of the left arm was rolled to the shoulder, and over him hovered two girls as beautiful as a man could wish to see. The one sitting on a high stool, held in her aproned lap the great, raw stump of bloody flesh that had been a hand, and even in the dull light one could see the smears of red upon her apron. As she tenderly held the hand, she spoke in a low and gentle voice to the soldier, whose compressed lips showed the pain his wound was costing, although no groan or murmur escaped him. The other girl, kneeling by his side, was sponging the hideous member with the gentleness of a mother handling a baby.
Chapter VIII, “The Women in the War,” Vladimir Valensky, Russia, October, 21, 1914, Field Notes from the Russian Front, by Stanley Washburn, New York: Charles Scribner’s Sons.
Once a week Angela Carlson heads to the American Red Cross Central Minnesota Chapter where she supports local disaster action team volunteers. On Thursday, December 8, Carlson received a phone call from a volunteer who said someone might have died that day from fire in the chapter’s local response area.
A Red Cross volunteer told me that her pastor had called and reported a death in an apartment building fire in Mora. The first thing I did was contact the Sheriff’s office to verify that the Red Cross had been asked to respond. When I had confirmed that they wanted us there, I called the volunteer back to dispatch her and a second volunteer responder to the scene. After starting incident paperwork, I called Judy and Dick Pike, long-time Red Cross disaster relief workers. I told Judy that I wasn’t sure why I was calling, and that I just needed some support to process the dispatch. I reviewed my next steps with Judy who was very helpful.
"I have empathy for the individuals involved and understand that it’s difficult to be in any position during a disaster," says Angela Carlson, the client services caseworker who handled the Red Cross disaster dispatch for the tragic fire in Mora, Minnesota. Photo credit: Lynette Nyman/American Red Cross
The Mora fire was the first dispatch involving multiple chapters and multiple deaths that I have been involved in since I started with the Red Cross in October. While I was at the local chapter I felt much support from staff both in St. Cloud and in Minneapolis. Being in St Cloud rather than Minneapolis that day made a huge difference in the disaster response dispatch, giving it a local and community-based feel. People there checked in with me and made sure I was doing all right. In the end, a couple people said that they really looked forward to meeting me at the next Disaster Action Team meeting. I felt the same.
I was exhausted at the end of the day. The Mora fire response left me feeling reflective of the mission and vision of the Red Cross and of the services we provide. While I can’t fully appreciate the devastation families feel after a disaster because I don’t respond on-scene, I have empathy for the individuals involved and understand that it’s difficult to be in any position during a disaster. It’s meaningful to know that our clients are being served with such compassion.
This is a response that I will carry with me, especially after learning details about the people who died. There was a phone call that I took from a volunteer who was helping family members who did not yet know that a loved one had died. There was also a surviving teenager. That has been the hardest for me to process. I’ve been thinking about her a lot and when I do my heart just breaks. But each time that happens my heart mends itself stronger and that, in turn, helps me support our Red Cross volunteers more effectively so that they can continue serving our communities in great ways.
Angela Carlson, is a client services coordinator for the American Red Cross Northern Minnesota Region. She is based in Minneapolis at the Twin Cities Area Chapter.
Wells Fargo employees, including Emily Wilke (center), stuffing Red Cross comfort kits. Photo credit: Carrie Monroe O'Keefe/American Red Cross
Little things do matter. Take a Red Cross comfort kit. It consists of shampoo, toothbrush, washcloth, and other toiletry essentials. These are small things that add up to big comfort after disaster.
Recently, Minneapolis-based Wells Fargo employees helped make more than 300 comfort kits that Red Cross volunteers will give to families affected by home fires, flooding, and other disasters.
Helping out like this is a darn cool thing to do for your community. Thank you, Wells Fargo, for stuffing a bit of comfort for when people need it the most.
American Red Cross Minnesota and Dakotas Region 