Grateful for volunteers, proud of response

Disaster relief supplies for summer storm clean-up, Mora, Minnesota, July 2016. Photo: Red Cross
Disaster relief supplies for summer storm clean-up, Mora, Minnesota, July 2016. Photo: Red Cross

We are so proud of, and grateful for, all of the Red Cross disaster workers who have responded to tornadoes and flooding relief efforts in Minnesota.

Below are some stats about the Red Cross relief provided as of July 18. To see feature news coverage from July 14, click here.

  • 11 counties reached
  • 65 volunteers and staff responded
  • 3,900 snacks and bottles of water supplied
  • 60 clean-up kits provided
  • 300 bulk items such as gloves, bug spray, sunscreen given at two fixed sites

In addition, Red Cross volunteers conducted damage assessment, which helped the Red Cross and its partners plan relief operations.

When needed, volunteers also met directly with individuals impacted by the tornadoes and flooding to assess relief needs and provide assistance.

Thank you to all who responded to this relief effort!

Mora fire invites reflection

Once a week Angela Carlson heads to the American Red Cross Central Minnesota Chapter where she supports local disaster action team volunteers. On Thursday, December 8, Carlson received a phone call from a volunteer who said someone might have died that day from fire in the chapter’s local response area.

A Red Cross volunteer told me that her pastor had called and reported a death in an apartment building fire in Mora. The first thing I did was contact the Sheriff’s office to verify that the Red Cross had been asked to respond. When I had confirmed that they wanted us there, I called the volunteer back to dispatch her and a second volunteer responder to the scene. After starting incident paperwork, I called Judy and Dick Pike, long-time Red Cross disaster relief workers. I told Judy that I wasn’t sure why I was calling, and that I just needed some support to process the dispatch. I reviewed my next steps with Judy who was very helpful.

"I have empathy for the individuals involved and understand that it’s difficult to be in any position during a disaster," says Angela Carlson, the client services caseworker who handled the Red Cross disaster dispatch for the tragic fire in Mora, Minnesota. Photo credit: Lynette Nyman/American Red Cross

The Mora fire was the first dispatch involving multiple chapters and multiple deaths that I have been involved in since I started with the Red Cross in October. While I was at the local chapter I felt much support from staff both in St. Cloud and in Minneapolis. Being in St Cloud rather than Minneapolis that day made a huge difference in the disaster response dispatch, giving it a local and community-based feel. People there checked in with me and made sure I was doing all right. In the end, a couple people said that they really looked forward to meeting me at the next Disaster Action Team meeting. I felt the same.

I was exhausted at the end of the day. The Mora fire response left me feeling reflective of the mission and vision of the Red Cross and of the services we provide. While I can’t fully appreciate the devastation families feel after a disaster because I don’t respond on-scene, I have empathy for the individuals involved and understand that it’s difficult to be in any position during a disaster. It’s meaningful to know that our clients are being served with such compassion.

This is a response that I will carry with me, especially after learning details about the people who died. There was a phone call that I took from a volunteer who was helping family members who did not yet know that a loved one had died. There was also a surviving teenager. That has been the hardest for me to process. I’ve been thinking about her a lot and when I do my heart just breaks. But each time that happens my heart mends itself stronger and that, in turn, helps me support our Red Cross volunteers more effectively so that they can continue serving our communities in great ways.

Angela Carlson, is a client services coordinator for the American Red Cross Northern Minnesota Region. She is based in Minneapolis at the Twin Cities Area Chapter.