In the early hours of September 28, 2024, Susie and Charles Rutherford from Apple Valley, Minnesota, set out on an important mission. Driving a Red Cross emergency response vehicle, they left the Minneapolis Chapter building bound for Tallahassee, Florida, to support communities affected by Hurricane Helene.
This marked Susie and Charles’s first national deployment as Red Cross disaster volunteers. For their daughter, Lindsey Heald, a regional philanthropy officer for the Minnesota and Dakotas Region, it felt natural. “I’m so proud of them,” Lindsey shared. “Growing up, they taught me the meaning of compassion. Now, seeing them bring that same spirit to the Red Cross is incredible.”
For Susie and Charles, the chance to serve together was a gift. “What better way to serve others than side by side with my husband?” Susie said. Both felt a mix of excitement and a reassuring sense of readiness. “The Red Cross prepared us so well,” Susie explained. “Even if we didn’t have every answer, there was always a supervisor on call to guide us. Flexibility was key; we had to embrace the ‘Semper Gumby’ (always flexible) spirit because roles change constantly in disaster zones.”
Over 19 days, the Rutherford’s witnessed both devastation and resilience as they navigated towns transformed by the storm. “Thousands of trees were down, and buildings were damaged or destroyed,” Susie recalled, painting a powerful picture of the scene. Amidst the destruction, there was an unbroken rhythm of recovery—state workers clearing roads, power trucks restoring electricity, and community members coming together.
Their role was to deliver hundreds of hot meals daily to shelters, community centers, and other gathering spots for those affected. For the Rutherford’s, the appreciation they saw in the people they served was unforgettable. “The heartfelt gratitude in their eyes will always stay with us,” Susie reflected.
The community’s gratitude was evident at every turn. “People would honk and give us a thumbs-up when they saw the Red Cross logo on our vehicle,” Susie smiled. “Even police officers stopped to thank us as we refueled.”
The hurricane response gave Lindsey a meaningful opportunity to contribute. “I was grateful to step up and support my colleagues in Asheville, North Carolina, for my first virtual deployment!” she shared. “This experience has left me with an extra soft spot for my Red Cross friends in the Carolinas.” Lindsey adds, “I’ve chosen to focus my career here at the Red Cross because I love this work. With my parents now volunteering, it has brought our family closer, strengthening our dedication to helping others through the Red Cross mission.”
The Rutherford’s journey left them with a deep sense of pride and fulfillment. “Helping people in their hardest moments is an honor,” Susie said. “If you’re thinking about volunteering, there’s a place for you here.”
Join the Red Cross and make a difference. Sign up at redcross.org/givetime or donate at redcross.org or by texting HURRICANES to 90999.
American Red Cross Minnesota and Dakotas Region 