Volunteers needed to support casework for service members

Crucial role helps active duty military and their families

The American Red Cross alleviates human suffering in several different capacities, but people may not know that the Red Cross is the only authorized organization to verify and relay emergency messages to activated service members through our Service to the Armed Forces (SAF) Hero Care Network.

Photo by Roy Cox/American Red Cross

“When the Red Cross is alerted of a family emergency, we verify the information and contact the service member’s command within a matter of hours so they can get home as soon as possible,” says Alex Smith, who directs our SAF program in Minnesota.

Impact Fact  Each year the American Red Cross provides more than 422,000 services to service members, veterans and their families. 

The Red Cross in Minnesota is seeking 5 volunteers to do SAF casework so that our military members can be alerted when there is a family emergency. SAF caseworkers have three main responsibilities, which can be done remotely or at the office (volunteers can choose). The time commitment is about 3 hours per week. 

1. Briefing families and verifying contact card information. This step is an effort to get to know the family after military enrollment so that if the family reaches out with a family emergency in the future, it won’t be their first time speaking with us. This is also an opportunity to explain what the family should do in case of an emergency that necessitates contacting their service member.  

2. Family follow-up. This is what Red Cross does after facilitating contact when an emergency has occurred. We ask how they are doing and if there is anything else they need.  

3. Referral services. Caseworkers can provide referral and information to organizations that provide assistance resources for emergency needs, such as food, clothing, and shelter, and referrals to counseling services.

Minnesota Red Cross volunteers supported WWI relief efforts. Photo: Minnesota Historical Society

For more than 100 years, the Red Cross in Minnesota has provided comfort and support to members of the U.S. military and we continue to serve, 24 hours a day, 7 days a week.

“We have a huge need,” says Sean Lundy, a Red Cross volunteer recruitment specialist in Minnesota. “Volunteers are more than 90 percent of our workforce. They have a crucial role in supporting our service members at home and abroad. “

Impact Fact  Last year Minnesota Red Cross volunteers supported 2,099 emergency communications and critical community cases.

Ideal candidates are supporters of the military with a desire to give back. Start your journey by creating a Red Cross volunteer ID here. For any questions about the role, send an email to our Volunteer Services team at mnrecruit@redcross.org.

Post by Caroline Nelson for the American Red Cross

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