20 Years On: Remembering 9/11

By Melanie Tschida – American Red Cross Minnesota and Dakotas Region

Like most people, I remember exactly where I was on September 11, 2001 when I heard the news of the first plane hitting the World Trade Center. I was at the Red Cross office in Rochester, Minnesota, and within minutes of receiving that first phone call, we were all watching the coverage on television, unable to believe what we were seeing but unable to stop watching. 

It was unsettling at best to realize our country was under attack. We cried for the innocent victims and feared what targets were next. 

And then, in true Red Cross fashion, we got to work. Because even though this was not a typical disaster, people started calling our office to see how they could help. Donors lined up outside to give blood. Financial donations poured in, from children donating their allowance to corporations making six-figure gifts.  

My most vivid memory of those initial days and weeks, however, were the volunteers who came forward and asked us to send them to help.

We sent dozens of volunteers to New York, Pennsylvania, and the Pentagon – some were our seasoned folks who had been to many disaster operations, and some were new to us but had experience in providing psychological support. I remember a profound sense of gratitude for these volunteers who set aside everything else and rushed to get there so they could provide the care and comfort we knew was so desperately needed as our nation was grieving.  

It was such a difficult time but I also recall feeling so blessed that I was in a position to help, and to see the best in people as they gave so freely of their personal gifts in response to this tragic event.  

Much has changed in the Red Cross in the last twenty years. Our programs and methods of delivery have evolved considerably, but some things have not changed – the most important being our unwavering commitment to providing comfort and care to every person in need of our services. I remain deeply grateful for the gift of being in a position to see the best in people as they come forward to donate their time and personal resources to help others.  

September 12, 2001. New York City, New York. Terrorist attack at the World Trade Center. Photo by Daniel Cima/American Red Cross

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