Category: Volunteer

“Someday I’m going to drive that truck.”

Mickie Mohs- Red Cross Volunteer. Submitted photo.

In 1997, as the dikes broke in Grand Forks, North Dakota, and water flowed across the town and inside homes, people like Mickie Mohs had to flee.

“We ended up leaving during the night about midnight because the water started coming up the street and we didn’t want to be stuck there with our son in a wheelchair and not be able to get out.”

In her view, they ‘got lucky’ because the water stopped short of flooding their entire home. The basement was lost, and the family spent days emptying and mucking it out in the freezing cold of April.

“Well, the cool thing is, and I’ll cry because I cry every damn time, we were cleaning and I looked up the street because I heard something, and it was very quiet in those days because we got in fairly early, and the Red Cross truck was coming down the street.”

Red Cross truck outside home of Mickie Mohs in Grand Forks, 1997. Submitted photo.

The truck carried meals to people in the neighborhood where most were too busy to think much about what or where they could eat. Mickie asked the relief team how much money they wanted for the food, especially because she needed meals for family members and neighbors who were helping them.

“I’m like, I’m going to have to find some cash. And they’re like, no, this is all free. So, we’re all crying because these people are feeding us warm food and we’re so excited and it was good.”

The truck returned over the coming days. The experience stuck with Mickie. She made a promise to herself. “I always said, someday I’m going to drive the truck and I’m going to go feed somebody else who needs that.”

And she did. It took a long time. In fact, decades went by. Her husband and son passed. And yet the promise to herself remained and after finding new love and retiring she fulfilled it in 2024 when she drove a Red Cross truck to help people affected by Hurricane Helene in the southern states.

Now, learning how to drive the truck and everything that comes with it took some training, but once completed it was more a matter of resolve that helped Mickie turn the ignition key and hit the road when the call to help came.

“I sat and sat and asked – is it time? Is this a good thing for me to go? I decided, yeah, I’ve got two weeks right now. This will work. This is what I want to do.”

Mickie Mohs supporting Hurricane Helene relief in 2024. Submitted photo.

Red Cross relief trucks operate in teams of two. Mickie picked up her teammate in Minneapolis and the pair rolled on to North Carolina and Georgia, where they worked long days loading and delivering supper mostly for people gathering at community centers. In one case, the local partner asked Mickie to back in the truck.

“I’m like, I don’t back up. I don’t back up. He says, ’Yes you can Mickie,’ in his southern accent. And so, yes, I backed up. It was fine. And by the end, I was backing in like a champ.”

Being on the delivery side of disaster relief deepened Mickie’s understanding of the impact. It was, she says, about a whole lot more. “You offer hope. And acknowledge that somebody cares, and they’re not going through it alone. It’s not, you know, it’s not just food.”

Story by Lynette Nyman – Red Cross Minnesota and Dakotas Region. Learn more and get involved at RedCross.org/MNDAKS.

Forging Stronger Partnerships

Shylo Stevens received an urgent phone call in the early morning hours of Sunday, October 26, after a fire broke out on the 12th floor of Skyline Tower, a high-rise apartment complex in St. Paul, Minn. It was, she quickly learned, an all-hands response to help the residents.  

Shylo Stevens with CommonBond talks with a Red Cross volunteer.  Photo: Nate Russell/American Red Cross

“At first, I wasn’t really knowing what I was walking into,” says Shylo. “It was a lot of trying to figure out what had happened. What were the top priorities for our residents as we work through this?”  

Shylo is a community program manager for CommonBond, an affordable housing nonprofit that manages the Skyline Tower apartments. With so many residents displaced, Skyline Tower residents needed to be temporarily housed in close to a dozen different hotels across the Minneapolis and St. Paul metro area.  

“It was getting them into hotels, figuring out who needs the police or fire department to bring them down if they had mobility difficulties and couldn’t come down on their own, as our elevators were out. With all that support, we were able to fully evacuate the building.” 

Red Cross volunteers fill grocery packages for Skyline Tower residents displaced from Skyline Tower in St. Paul, Minn. Photo: Nate Russell/American Red Cross

Skyline Tower’s resident population is made up of about 1,500 individuals and families, many that migrated from other countries, the majority from Somalia. They’re tightly knit, says Shylo. “The sense of community I got that night, I can’t even explain. Just so many people coming in to assist left and right through this crisis, it was really beautiful to see.” 

With so many residents displaced across close to a dozen Minneapolis–St. Paul hotels, some rooms had kitchenettes while others did not.  

To support food relief for people with kitchenettes, Red Cross volunteers assembled more than 150 grocery care packages that contained weekly staples, such as rice, onions, bullion, and more, based on input from residents and local faith-based experts. And for those without kitchenettes, the Red Cross partnered with local restaurants, such as Afro Deli and Grill, to provide nutritious and comforting hot meals from a kitchen that residents trust.

Red Cross volunteers pick up hot meals from Afro Deli & Grill. Photo: Nate Russell/American Red Cross

Many people in the Skyline Tower community are of the Muslim faith and have strict halal dietary restrictions.  To help meet the need, the Red Cross shifted early from the typical feeding approach used on many disaster responses to one tailored specifically to this community. The help, Shylo says, has been amazing. 

“You know, here, soon it will be Thanksgiving, and you have to feed your family a meal. Now imagine trying to feed 1,500 people. You have residents who like certain things that others don’t, and many who choose their meals strictly based on their religious practices. There are certain things that they simply cannot eat, and it’s not because they choose not to, it’s their beliefs, their morals, and their values.”  

Minnesota has the largest Somali population in the United States, with the majority residing in the Minneapolis and St. Paul metropolitan area. The relationships formed during this response will help the Red Cross better address community needs during future disasters.

In addition to food relief, Red Cross volunteers have facilitated relationships between CommonBond and other disaster response partners.

“One of the things that the Red Cross has been very helpful with is the connection with Ramsey County workers – they’ve been on site at the hotels working with the residents to make sure they have paperwork, their Medicaid, their insurance, so they’re kind of taking that off of our plate, so that residents aren’t missing that gap period during this time,” says Shylo. 

A Red Cross volunteer views damaged apartment units with a repair worker at Skyline Tower, St. Paul, Minn. Photo: Nate Russell/American Red Cross

Around half of the displaced residents returned home at the end of October. The remaining displaced residents await building repairs. Red Cross teams will continue to work alongside CommonBond as people continue to recover from this disaster.

Story and photos by Nate Russell/American Red Cross Volunteer

Peg Schaefer: A National Treasure – Celebrating 60 Years of Red Cross Service

We are deeply saddened to share that Peg passed away on Saturday, September 20, 2025. Her unwavering dedication and years of service to the Red Cross left an indelible mark on our organization and all who had the privilege of working alongside her. As we remember Peg, we honor the incredible legacy she leaves behind – a legacy built on compassion, commitment, and a true passion for helping others.

For six decades, Peg Schaefer from Rochester, Minnesota, has embodied the spirit of the American Red Cross. Her remarkable journey of service has taken her across the globe, working at blood drives, responding to disasters, providing comfort and making a lasting impact on communities in need.

Peg, photographed in Byron, Minnesota (May 2025), ahead of an Employee Recognition Event, reflecting on her 60 years of service with the Red Cross. Photo submitted.

Beginning as a volunteer, Peg transitioned into staff roles, only to return to volunteering, demonstrating her unwavering commitment to the Red Cross mission. From earthquakes to tornados, typhoons to hurricanes, forest fires to floods, Peg has been there – comforting, supporting, and serving. Her dedication has taken her from Saipan to Alaska, from Hawaii to Puerto Rico, and across the mainland U.S., with every stop adding a chapter to her extraordinary story.

In February, Peg celebrated her 90th birthday. In addition to this milestone, there was a beautiful reason to celebrate: almost 60 years of Red Cross service. Officially, she will reach the 60-year milestone in January 2026, but as Peg jokes, “They don’t have a pin for 59 and a half years, so we just rounded it up and had a 60th celebration.”

Peg and Melanie Tschida, executive director of the Red Cross of Southern Minnesota, share a joyful moment celebrating Peggy’s 90th birthday and 60 years of service to the American Red Cross – a beautiful day filled with stories, laughter, and lasting friendships. Photo submitted.

Peg’s journey with the Red Cross began in 1966 while living in Alaska, where her husband was stationed with the military. At the time, the Red Cross was one of the “approved” ways for military wives to give back and it quickly became a perfect fit. Encouraged by an officer’s wife to get involved, Peg began volunteering at Bassett Army Hospital in Fort Wainwright.

Just a year later, in August 1967, a devastating flood hit Fairbanks, and hospital volunteers like Peg were asked to step in. “Would you be willing to do casework?” someone asked. “Sure!” Peg responded with enthusiasm. She vividly recalls the whirlwind of activity: “It was a zoo! Back then, we used adding machines,” she says with a laugh. “I’d take a long slip of itemized expenses to my supervisor so they could issue a check for the essentials people needed.”

Over the following years, Peg became the go-to person for anything Red Cross-related in her community. “That’s how it is in a small town,” she explained. “The Red Cross wasn’t in the phone book, so people who saw me at blood drives or knew me as a military wife would just call me directly. We always found a way to make it work.”

In 1984, Peg went on her first disaster assignment outside of her home chapter to help respond to flooding in Kentucky. That was just the beginning of many more to come.

Peg captured during a lighthearted moment while responding to floods in the Quad Cities — her experience along the Mississippi earned her the title “Queen of the Mississippi,” complete with crown and royal regalia! Photo submitted.

The Red Cross became a second family to Peg. “Even though she was away from us,” her daughter Sherri Demos shared, “we knew she was with her other family.” Peg echoed that sentiment: “I was never with strangers. There were always familiar faces – people I’d worked with before. We’d just pick up right where we left off, like no time had passed.”

After transitioning from volunteer to employee in 1989, her day-to-day work focused on visiting chapters across the Midwest, teaching classes, and evaluating disaster preparedness plans to help them get ready for emergencies they hoped would never come.

Peg working in her office at the Red Cross Dane County Chapter, Madison, Wisconsin. Photo submitted.

Peg quickly earned a reputation for her no-nonsense approach – she didn’t accept excuses and firmly believed that all members of the community must be included in the planning process, “because everyone deserves a helping hand.” More than once, Red Cross staff thanked her for pushing them to do the hard work upfront – “those detailed plans proved invaluable when disaster did strike their communities,” she says.

Peg credits her social work degree with helping her navigate disasters and support people during their most difficult moments. “Sometimes it’s tough to take,” she reflects, “but I think of the families and their needs.”

Peg deployed to Tuscaloosa, Alabama to support tornado response efforts in December 2000. Photo submitted.

One of her most meaningful memories was being deployed during the holidays in Alabama. Wanting to create some holiday cheer, she and other volunteers went to Walmart and bought the last Christmas tree available — a humble “Charlie Brown” tree – and a few ornaments. Back at their headquarters, she and her fellow volunteers decorated with whatever they had to make it festive for all who were away from home.

During the December tornado response in Tuscaloosa, Alabama, Peg was interviewed by CNN, offering insight from the front lines of disaster relief. On Christmas Day, she led an interfaith moment of reflection, inviting everyone to “silently ask for blessings in your own traditions,” as Red Cross staff paused to celebrate with food, music, and community in the midst of their tireless efforts. Photos submitted.

Since restaurants were set to be closed on Christmas Day, Peg asked the Mass Care team to find one that could prepare a holiday meal in advance. They located a restaurant willing to provide a traditional Christmas dinner – complete with three kinds of pie – for just $5 per person. The only requirement was that the meals be picked up early in the afternoon on Christmas Eve.

On Christmas Day, she and her team – Red Cross volunteers, FEMA staff, and volunteers from partner organizations – warmed each meal one by one in the microwave. “It was the most moving holiday I’ve ever had,” she recalls. “And also one of the funniest,” she adds with a smile. “Some of the volunteers rewrote ‘The 12 Days of Christmas’ with things every volunteer wishes for on deployment – like their own rental car. We couldn’t stop laughing.”

Over the years, Peg has witnessed countless changes in how the Red Cross operates, but her commitment has never wavered – even after retiring in 2011. “It’s in my blood,” she says. And true to her word, she continues to volunteer whenever she can: welcoming blood donors, teaching families about fire safety, and helping to recruit the next generation of volunteers. Though Peg admits, “I still have the urge to pack my suitcase,” she concedes that she no longer has the physical stamina for deployments. Still, her heart remains with the mission.

Her daughter Sherri adds, “Don’t underestimate my mom – she may be little, but she’s mighty. She’s a national treasure.”

Sherri shares an embrace with her mother Peg. “Don’t underestimate my mom,” Sherri says. “She may be small, but she’s mighty — a true national treasure.” Photo: Sue Thesenga/American Red Cross.

As Peg reflects on her 60 years of service, she effortlessly fills the conversation with stories of the people she’s met and the lifelong friendships she’s formed along the way. Her memories are rich and vivid, but what shines through the most is her conviction that it was never about her. For Peg, it was always a team effort – people coming together, each doing their part to make a difference.

What began in 1966, when a general’s wife encouraged her to volunteer with the Red Cross, blossomed into a lifetime of service. “It’s what I believe in – the mission and principles,” Peg says simply.

Thank you, Peg Schaefer, for your deep and enduring commitment to the American Red Cross. Your service has left a lasting legacy of compassion, resilience, and hope. You truly are a national treasure.

Slideshow of additional photos of Peg through the years:

Leading with Purpose: Meet Makayla Anderson, Red Cross Youth Powerhouse 

When Makayla Anderson first applied to volunteer with the Red Cross, she was 14 years old, shy, and just starting high school. A phone call with a Volunteer Services screener turned into a life-shaping conversation—one that set her on a path she never expected. “I wasn’t sure I could help because of my age and little experience,” Makayla recalls. “But he said, ‘I believe in you and you will go far.’ That moment meant everything.” 

And go far, she has. 

Over the last four years, Makayla has become a driving force in youth engagement with the Red Cross—founding a club at her virtual high school, starting the region’s Youth and Young Adult Council (YAYAC), and stepping into national roles including her current position as a Youth Action Campaign (YAC) Intern with the International Humanitarian Law (IHL) team. Along the way, she’s brought creativity, courage, and compassion into everything she does. 

Makayla pictured with fellow members of the Red Cross Minnesota and Dakota’s Youth and Young Adult Council (YAYAC). Pictured left to right: Erik, Jay, Joel, Makayla, Shaivi and Alan (not pictured Nuna and Dawson). Photo submitted.

Finding Her Voice Through Service

Makayla’s journey began with behind-the-scenes support in Volunteer Services—working in Volunteer Connection and helping screen new volunteers. She gradually took on more responsibility, eventually creating her own Red Cross club at school and joining the IHL Youth Action Campaign. That’s when things clicked. 

“I never thought I was really interested in law,” she says. “But hearing from speakers at the national YAC Summit and working 1-on-1 with Red Cross staff opened my eyes to a new way of leadership.” 

It was also where she learned how to blend purpose and creativity—skills that came to life in her standout YAC project: a virtual art show on the theme of nuclear conflict. As a lifelong artist, Makayla leaned into her passions and invited others to explore difficult topics through visual expression. The show reached across the globe—from Minnesota to Dubai—and included an educational presentation on IHL and the role of art in activism. 

Makayla’s engagement on social media plays a key role in promoting the activities and programs of the region’s Youth and Young Adult Council (YAYAC).


Creating Change, One Youth at a Time 

After seeing the difference youth leaders were making in other regions, Makayla realized her own region was missing a critical piece: a strong network for youth engagement. Rather than waiting for someone else to fill that gap, she helped build the Minnesota and Dakotas Youth and Young Adult Council (YAYAC) from the ground up.  

“I don’t think it has too much to do with how confident you are with yourself,” she reflects. “It’s about your ability to take action and how well you understand the steps it takes. If you care enough about something, you just start eating it a bite at a time.” 

She’s now leading the council with big goals: to grow awareness, host engaging events, and make sure the youth voice is part of Red Cross decisions across departments. 

Wisdom Beyond Her Years

Makayla has also faced her share of challenges—especially working in adult-dominated spaces. “The biggest thing to remember is to listen and learn,” she says. “You don’t need to be the loudest in the room to make an impact.” 

She’s found guidance in mentors like Mark Giammona, Ashley Sheehy, and Tracy Elder, and credits them with shaping both her leadership style and her vision for the future. “I’m a Nursing Assistant now,” she says, “but I have high hopes of getting a job with the Red Cross in IHL one day. This work brings me a sense of fulfillment I haven’t found anywhere else.” 

Makayla pictured with one of her mentors Mark Giammona, Volunteer Engagement for the Minnesota and Dakotas Region, whose guidance has helped shape her leadership style and inspired her vision for the future

Fueling Her Fire

While much of her free time goes toward volunteering, Makayla still makes time for creative pursuits. She’s a published poet and an avid dog walker, often spotted strolling around town with her pups. “This is my fun!” she laughs. 

And when it comes to advice for other youth thinking about getting involved, her message is clear:  

“Find your passion, run toward it, and don’t take no for an answer. There will be slammed doors and setbacks but remember who you are and why you started.”

Learn more about youth like Makayla making a difference at Red Cross IHL Youth Action Campaign. 

Want to learn more about International Humanitarian Law through the lens of pop culture? Check out our IHL YouTube channel and explore the rules of war through Andor, Star Wars, Saving Private Ryan, Ghostbusters, House of the Dragon, and Godzilla. 

What Wasn’t Lost: Lexi, Hunter, and the Power of Community 

When the wind finally stopped and the trees had settled into splintered piles across their yard in Erie, North Dakota, Lexi stood next to Hunter and took a deep breath. 

Lexi and Hunter smile with relief, thrilled their wedding plans are still intact — the storm devastated much of the town but spared both their ceremony and reception venues.
Photo: Carrie Carlson-Guest/American Red Cross.

“This wasn’t how we imagined the summer before our wedding,” she said. 

Just days earlier, the young couple had been finalizing details for their ceremony in September. Now, instead of focusing on a celebration, they were cleaning up.  

Then on June 20, storms with hurricane force winds ripped through towns big and small in eastern North Dakota, leaving the tiny village of Erie—population barely 30—reeling. 

The storm took their shade trees, littered the road with branches, and left everyone asking the same question: Where do we even begin? 

That answer came quickly. First, neighbors and family came to help. Then, church groups and people from across the region who drove for hours turned up. And then, the American Red Cross arrived. 

“It went from warm water and silence to trucks, volunteers, and kindness pouring in from every direction,” Lexi said. 

In the nearby town of Page, the fire station turned into a hub of comfort. Red Cross volunteers helped serve meals while neighbors gathered around folding tables to share food, stories, and sighs of relief. 

In Page, the fire station became a refuge as Red Cross volunteers served meals and neighbors shared food and comfort. Photo: Carrie Carlson-Guest/American Red Cross.

“It wasn’t just about feeding people,” Lexi said. “It was about creating a space where we could breathe. Where we could sit with people who understood.”

Lexi’s dad used a company volunteer day to come and help cleanup in Erie. “He could’ve spent the day anywhere,” she said. “But he chose here. Not just for me—but for our community.” 

Hunter spent those days helping others before even touching their own yard. “That’s who he is,” Lexi said quietly. “And that’s why I love him.”  

Though many buildings were damaged, two small miracles stood out. The church where Lexi and Hunter plan to marry and the community hall where they’ll hold their reception — were untouched by the storm. “Out of all the places that could’ve been hit,” she said, “ours were spared. That has to mean something.” 

The City of Page, ND’s fire station opened its doors as a community gathering place. Knox, who celebrated his his 3rd birthday in the Fire Hall, and his sister Kora, age 5.
simply enjoyed being kids, blowing bubbles and zooming trucks.
Photo: Carrie Carlson-Guest/American Red Cross

Their wedding is still on. But now, the meaning behind their vows has strengthened.  

“We’ve seen what it looks like when people show up for each other,” Lexi said. “People we’ve never met before—just neighbors we hadn’t met yet.” 

Red Cross Volunteer serving food to boy in a black t-shirt.
On his first deployment, Red Cross Health Services volunteer Daniel Odubura of Grand Forks, N.D., pitches in with a smile to serve hot meals to storm survivors in Page, N.D. Photo: Carrie Carlson-Guest/American Red Cross

In a part of the world where towns are small and pride runs deep, asking for help doesn’t come easy. But what Lexi and Hunter discovered is that sometimes, you don’t have to ask—people just come. 

And when they do, they bring more than food or rakes or tarps. They bring hope. 

The Heart Behind the Help: Diane’s Story

Disaster response volunteer honored with regional Lifetime Achievement Award

In the small, scenic city of Redwood Falls, Minnesota – a place rooted in community – lives a woman whose quiet strength and unwavering compassion have rippled far beyond city limits. Her name is Diane – a Red Cross volunteer.

For 20 years, Diane Radel has been a steadfast presence in moments of crisis. From the wreckage of Hurricane Harvey to the fierce winds of Hurricane Ian, from catastrophic flooding in Louisiana, she has deployed to 18 national disasters. Closer to home, she’s responded to apartment fires and local disasters, always showing up when her community needs her most.

Diane on the ground during one of her many disaster deployments over the past 20 years — a testament to her decades of service and resilience.
Photo submitted.

Her roles have varied – driving Emergency Response Vehicles (ERVs) to deliver warm meals, comforting survivors in emergency shelters, and distributing supplies to families facing unimaginable loss. But no matter the task, Diane brought more than resources – she brought hope, dignity, and a calming presence in moments of chaos.

A Calling Found in Crisis

Diane’s journey with the Red Cross began with a single image – a newspaper photo of volunteers in iconic red vests responding to a tornado in Buffalo Lake, Minnesota, in 2003. She didn’t know it then, but the image planted a seed.

In 2005, when Diane’s father passed away, she found her daily routine unraveled. “I was a lost pup,” she remembers. “I didn’t know what to do.”

Then came the call for volunteers after Hurricane Katrina. “They said it was a three-week deployment, all expenses paid,” Diane recalls. “I had the time. Although I had seven kids, three in college – it just lit a fire in me.”

Diane, wearing her Red Cross vest, stands with clean-up kits ready for distribution during a disaster deployment — one of many in her years of dedicated service. Photo submitted.

After speaking with fellow Red Cross volunteer Barb Billmeier, Diane took the leap. “It was the first time I’d ever been away from home that long,” she says. But her husband and children encouraged her, saying, “Go…they need you more than we do.”

With compassion as her guide, Diane stepped into the role of caring for people finding refuge in a Red Cross shelter helping those who had lost everything. That first deployment marked the beginning of a journey that has spanned two decades.

Service Across the Nation

Diane’s volunteer work took her to disaster zones across the U.S., including a Thanksgiving spent helping in the aftermath of Superstorm Sandy in New York. “I thought I should be home with my family, but I just felt I needed to go and help,” she remembers, “but once again, they said, ‘Go…they need you more than we do.’”

One unforgettable memory from that deployment was delivering meals in the ERV to a high-rise in Chinatown that had lost power. “We didn’t serve the meals directly – we dropped them off. While waiting to pick up the food containers, Diane and fellow volunteers took a walking tour near Ground Zero, witnessing the rebuilding of the World Trade Center. “It was humbling,” she said. “A moment of grace in a difficult time.”

Diane also mentions her deployment to help those affected by Hurricane Helene last fall. She remembers the mountainous terrain and survivors still waiting for word on missing neighbors. “Someone said we needed to be strong for them – but no, we cried with them,” she recalls.

Diane, photographed near Asheville, North Carolina, during Hurricane Helene relief efforts in October 2024. Photo submitted.

A Life of Service

When asked what she’d say to someone considering volunteering with the Red Cross, Diane doesn’t hesitate. “Do it! It’s rewarding. Your heart has to be in it but give it a try. You’ll get way more back than you ever give.”

She speaks honestly about the challenges – long days, sleeping on cots, working with all kinds of people – but insists the rewards are worth it. “Any time you volunteer, it’s a blessing.”

Strength In the Face of Her Own Storm

In 2018, Diane faced a new battle: breast cancer. After a double mastectomy, chemo, radiation, and five years of treatment, she was declared cancer-free – until last year.

In November, scans revealed cancer had returned, spreading to her spine and lymph nodes.

“There’s no timeframe,” she says softly. “It wasn’t supposed to happen.”

Though her body has slowed, and she can no longer donate blood – once a treasured part of her Red Cross work – her spirit remains unshaken. “My heart is still in it, even if my body isn’t.”

A Lifetime of Meaning

Diane was recently honored with a Lifetime Achievement Award from the Red Cross. She recalls, “As they were reading the award, I thought, wow, that sounds really good and then I realized, they were talking about me!”

Diane receives a Lifetime Achievement Award from the Red Cross, presented by Sean Farley-Cowdin, Senior Community Disaster Program Manager, at the Volunteer Recognition Event in Mankato, MN on May 20, 2025. A proud moment honoring years of dedicated service and compassion.

Sean Farley-Cowdin, Senior Community Disaster Program Manager for the Red Cross Minnesota and Dakotas Region presented Diane with the award. “When the need is most, Diane doesn’t hesitate – she simply shows up. From the very beginning, with more than enough on her plate she had every reason to say, ‘not now,’ but she didn’t – she leaned in. She said yes. Yes, to her community. Yes, to the mission. Yes, to strangers facing the hardest day of their lives. Because for Diane, helping isn’t a duty – it’s who she is.”

Looking back, she says, “The years just flew by.” Each deployment forged lifelong friendship. “It all felt so natural – it’s my passion and what I was always meant to do.”

To serve with such compassion for 20 years requires an extraordinary heart. Diane’s legacy lives on in every life she’s touched – not through fanfare, but through quiet heroism, deep empathy and human connection.

Her story reminds us that true service comes from love – and a heart that never stops giving.

“The forecast is predicting a severe hurricane season this year,” she says, “I wish I could be there to help – it’s in my heart.”

For all who know her, one thing is certain: the world is better because Diane chose to help – again and again – with love, conviction, and a full heart.

If you have a heart to help like Diane, learn about Red Cross volunteer opportunities near you visit redcross.org/givetime.

See the Need, Meet the Need

The Inspiring Story of June (Ahlfs) Qualy

Growing up, I was always very close to my grandmother, June (Ahlfs) Qualy. She taught me to read by the age of three embroider by the age of seven and the importance of helping those who need the most help by 12, at which time she encouraged me to take my first Red Cross class in babysitting. While most pre-teens spent their time at the mall or playing with makeup, I was busy learning the basics of survival skills and how to properly tie a makeshift sling in case of a broken arm. By 16 I was in Red Cross lifeguarding classes and became First Aid and CPR certified via a college class at 21. June was always a beacon of light in my life, modelling what a responsible, compassionate person in our society looks like.

  • Young Sarah Qualy with her grandmother June Qualy.
    Sarah Qualy (left) sharing a moment with her grandmother June, Summer 1991.

It wasn’t until I joined the American Red Cross in 2022 that I started learning more about June’s time serving with the Red Cross in World War II. She had just graduated from St. Catherine University in 1945, where she was an active member of the League of Women Voters, and then entered the nursing service of the Red Cross. June was deployed to Hiroshima and Tokyo, Japan, where she witnessed firsthand the devastating aftermath of the war. Her experiences there shaped her perspective on human suffering and the power of compassion to heal.

Red Cosser June (Ahlfs) Qualy, 1946.

June served with the Red Cross until she decided to marry and start a family in 1949. However, her commitment to helping others didn’t end there. She went on to have a wonderfully impactful career at Saint Mary’s in Minneapolis as a chemical dependency counselor at their inpatient rehabilitation facility. June was known to be the toughest counselor on staff, often assigned the patients who were least likely to recover. Her approach was firm but compassionate, believing in the potential for change in even the most challenging cases.

“June always said, ‘see the need, meet the need’ and that keeps me going every day.” – Sarah Qualy, June’s granddaughter

Image of cover of book, "Saint Mary Blue" by Barry H. Longyear

June’s dedication and unique methods led to an alarming success rate despite the odds. Her work was so influential that former patient Barry B. Longyear wrote a book about her in the 1980s called “Saint Mary Blue.” This book not only chronicled June’s methods but also highlighted the lasting impact she had on countless lives.


When I think about June, I think about the tenacity of what it means to be a woman in times of crisis. Much like our Red Cross matriarch, Clara Barton, June embodied the spirit of humanitarianism that requires not only compassion and philanthropy but also courage and defiance. In this spirit, I’m reminded of my favorite Clara Barton quote: “I have an almost complete disregard of precedent, and faith in the possibility of something better. It irritates me to be told how things have always been done. I defy the tyranny of precedent. I go for anything new that might improve the past.”

While my Grandma June is no longer with us, having passed away at almost 90 in 2013, I know that I carry her light within. There’s a fire inside me that I learned from her, to step up for our community in times of tribulation. To not fear the emotions of disaster, but to use them to alchemize into action. June always said, “see the need, meet the need” and that keeps me going every day. Her legacy lives on through the countless lives she touched and through those of us who continue to serve in the spirit of the Red Cross.

By Sarah Qualy, proud Red Crosser, following in her grandmother’s footsteps

As we celebrate March as both Red Cross Month and Women’s History Month, honor June’s legacy by joining the American Red Cross in our mission to alleviate human suffering—whether it’s through volunteering, donating blood, or making a financial contribution, your support can make a difference in your community and beyond. Visit RedCross.org/MNDAKS to get involved.

Waterville, MN Community Unites for Successful Blood Drive After Flooding

Waterville, Minnesota, a community impacted by recent flooding and still recovering, came together to donate blood on Monday. “We have a lot of helpful people in our small community,” said Barb, a former Red Cross volunteer and blood donor who helped organize blood drives for nearly 24 years.

Barb, former Red Cross volunteer, Waterville, MN, Aug. 12, 2024.

The blood drive filled up quickly and they had to add appointments to accommodate those who wanted to roll up a sleeve. In fact, the community surpassed the blood drive goal – reaching 110% of expected donations.

The drive was sponsored by the high school student Family, Career and Community Leaders of America (FCCLA) group in the Watertown, Elysian and Morristown school district. The group tries to host five blood drives a year, and this was the first drive in Waterville since the flooding in June. The next drive is already scheduled for November.

“We try and make it fun!” exclaimed Tricia, the group’s advisor. Sometimes they have special T-shirts made, special treats for donors, or themes to make it more interesting. “We try to get 16 year-olds to become first-time donors.”

Red Cross volunteers Jocelyn, Tricia and Megan, Waterville, MN, Aug. 12, 2024.

Donors included Megan, a high school senior and Red Cross volunteer, who is already a Certified Nursing Assistant and plans to pursue a career in healthcare. “I started donating because it gave me another way to help people that really need it,” she says. “When someone is nervous about donating I just remind them of how they could be saving someone’s life.” Megan and Jocelyn, a student lead for the blood drive, helped check-in donors.

We’re amazed that people affected by their own disaster have stayed committed to helping others through blood donation this summer as we are facing an emergency shortage. Thank you, Waterville and surrounding areas for giving back in such a meaningful way!

Megan, blood door and Red Cross volunteer, Waterville, MN, Aug. 12, 2024

You can help, too. Click here to make an appointment to give and help patients counting on lifesaving blood products being available.

“This is just our passion, it’s part of our DNA— to help people.”

Red Cross Disaster Mental Health volunteer,
Mary Parker, shares her experience

Disasters are traumatic events. And while many Red Cross volunteers are trained in myriad roles, such as staffing shelters, handing out cleanup kits, driving box trucks and the like, there are also volunteers trained specifically to support the emotional health of individuals and families affected.

Mary Parker is one such volunteer, “We’re all trained in the mental health field, either currently working or done working. This is just our passion, it’s part of our DNA— to help people.”

Red Cross disaster mental health volunteer Mary Parker
Red Cross Disaster Mental Health Volunteer Mary Parker from Side Lake, MN at a disaster training conference. Volunteers participate in free training specific to their position.

A Red Cross volunteer for six years, Mary is currently helping people impacted by flooding in Minnesota and South Dakota. Her role is to manage Disaster Mental Health (DMH) services for the response. To reach more people, she says they’ve embedded with other service teams.

“Mental Health has been accompanying crews as they deliver emergency supplies and cleanup kits, talking to clients, providing as much emotional support as we can…We also went out with the damage assessors. As they were going out to assess damage, we did some ride-alongs to talk to people in real time.”

Mary monitors the pulse of the Red Cross relief effort, keen to tap any opportunity that will ensure a Disaster Mental Health presence, “Basically, any activity that’s going on, if I have a mental health provider available, they go. That way there’s more good face-to-face interaction. It’s a good way to determine if we need to do a follow-up call with them.”

Mary continued, “The DMH role really is to be able to listen to their story and have someone to hear their hardships and struggles. We validate their hardships, give them a hug if they need one, remind them that they are resilient, and offer compassion and empathy. We’ve been at fixed sites, we’ve been on the [emergency response] vehicles, we’ve also had DMH at the shelters and alongside caseworkers at resource centers.”

Mary Parker sharing her experiences with fellow Red Cross volunteers at a recent volunteer event.

The Red Cross hosted several resource centers for individuals displaced by recent flooding in Minnesota and South Dakota where trained Red Cross volunteers can open recovery casework for those whose homes sustained major damage or were destroyed. “We’re coordinating health services, mental health and spiritual care, so at least one if not more have been represented at each site.”

In addition to standard Red Cross disaster assistance, individuals and families may of course request to speak with a disaster health, spiritual health, or mental health volunteer about their needs.

“It’s what we do!”

Resources Every eight minutes, the Red Cross responds to a disaster somewhere in the United States. Often it’s a single family home fire. Sometimes it’s a larger disaster like a flood or a tornado. Homes, which are supposed to be places of comfort and stability, can be destroyed, and with them that sense of comfort and stability can be turned on its head at a moment’s notice.

As the physical and emotional impacts of this disaster come into sharper focus for those affected, Red Cross caseworkers and mental health volunteers are on the front lines, providing one-on-one support to individuals and families. Their unwavering commitment helps address the evolving needs of residents during this challenging time.

The Red Cross encourages people to remember to take care themselves, their loved ones, and neighbors:

  • Support Each Other: In difficult times, it’s crucial for people to lean on one another. Reach out to friends, family, and neighbors—your collective strength makes a difference.
  • Be Patient: Floods can evoke a range of emotions and reactions. It’s okay to feel worried or drained. Give yourself the grace to process these feelings.
  • Children’s Needs: Traumatic events impact children differently than adults. Sometimes, their worries manifest in behavior rather than words. Be attuned to their needs and emotions.

If you or someone you know requires assistance, don’t hesitate to contact the free 24/7 multilingual Disaster Distress Helpline at 1-800-985-5990. They’re there to provide support and guidance during challenging times.

Volunteers Needed Do you have a background as a current or former licensed mental health practitioner? Looking for a unique and much needed way to help your community in times of disaster? Consider joining the Disaster Health Services team! Learn more here.

Story by American Red Cross Volunteer Nate Russell.

Flooding Resources: Summer 2024

AS OF TUESDAY, July 9, 2024

More than two weeks after floodwaters inundated parts of Minnesota and eastern South Dakota, neighbors, local community organizations and government partners continue to work together to help people recover from the extensive damage.

If you need help, please visit redcross.org/mndaks and click “Get Help,” or you can call 1-800-RED CROSS (1-800-733-2767).

  1. Shelter
  2. Flooding: What to do before, during and after Inundación: Qué hacer antes, durante y después
  3. Facebook Updates: Minnesota, South Dakota
  4. Red Cross Emergency App and Flood Safety
  5. How you can help
  6. CrisisCleanup.org

Shelter

Shelters are available for people displaced by recent flooding. Shelters provide essential resources, including food, water, emotional support and information. Click here for info on what to bring, services available and more.

The Village in Waterville (Partner Shelter)
205 N 1st St., Waterville, MN 56096

Flooding: What to do before, during and after

Inundación: Qué hacer antes, durante y después

Facebook Updates: Minnesota, South Dakota

Red Cross Emergency App and Flood Safety

📱 Red Cross Emergency App: To stay informed and prepared during severe weather, download the free Red Cross Emergency app. Customize 40 different weather alerts, toggle between English and Spanish, and ensure accessibility for people with disabilities. Text “GETEMERGENCY” to 90999 or find the app in your app store.

The Emergency app includes an “I’m Safe” feature that help people check on loved ones.  Search “American Red Cross” in app stores or go to redcross.org/apps. 

Turn around, don’t drown. Stay off the roads. If you must drive and encounter a flooded roadway while driving, turn around and go another way.   

How you can help

Support Red Cross Disaster Relief and help people affected by disasters like flooding and countless other crises by making a financial donation today.
Your gift enables the Red Cross to prepare for, respond to and help people recover from disasters big and small, like the Minnesota and South Dakota floods.

Donate online at RedCross.org, call 1-800-RED CROSS (1-800-722-2767) or text REDCROSS to 90999 to make a $10 donation.

The Red Cross encourages financial donations, which provide the quickest and most effective way to assist those in need. Please note that the Red Cross is not accepting donations of food, household items, or clothing, as these cannot be distributed by their teams.

Volunteer for disasters
Many people have expressed interest in volunteering to support our response efforts, and we are appreciative of the offers to assist. At this time, our trained Red Cross volunteers are working this disaster.

Help us pre-stage valuable volunteers for the next disasters to help your neighbors in need – from home fires to flooding and more. Put on a red vest and join us as a volunteer today to provide relief and hope when it matters most. Visit redcross.org/givetime to check out opportunities with your local chapter.

Donate blood
Unfortunately, the American Red Cross continues to address a concerning shortfall in lifesaving donations since late spring. If you are in an area not impacted by a disaster, please keep your appointment or schedule an appointment to roll up a sleeve and donate blood.

To make an appointment simply download the American Red Cross Blood Donor App, visit RedCrossBlood.org, call 1-800-RED CROSS (1-800-733-2767).

CrisisCleanup.org

Home Cleanup Hotlines have been opened by CrisisCleanup.org to help survivors cleanup in Minensota and South Dakota. We anticipate that most volunteer groups will work through Friday, July 5. 2024. Survivors needing assistance can call 218-288-2213 in MN and 605-519-5413 in SD.